What Barbra Streisand can teach us about Social Media

This post first appeared on Asia Digital Map. Believe it or not, Barbra Streisand has learned a lot about social media and how the wrong decision can spread like wildfire on the web.  Simply google ‘Streisand Effect’ and you’ll see just what can happen when the law mixes with social media. Businesses should take heed … Continue reading

Issues don’t have to start online to go viral: #GASPFail

This scenario is not unique.  One of (no doubt) many examples of poor customer service around the world each day, but this time something’s grabbed and the world is listening. Glad it’s not your brand?  It could very well be next time.Over the past 24 hours, the #GASPFail phenomenon has been circulating social media channels … Continue reading

Kellogg’s gets original for PR pitch

As social media continues its rise within the Australian business market, there are always going to be ‘firsts’ and ‘biggests’ as people try new ideas with new technologies. But that doesn’t mean you can’t marvel when someone gets it right. Earlier this month, Kellogg’s (a brand which itself admits to being quiet on a public … Continue reading

Social media: not a toy when it affects your share price

Every now and then I hear from someone saying that social media is a bit of a fad and that there is no real impact on business and the bottom line. Perhaps when people first discovered social platforms, this statement may have held true.  But the rapidly changing online environment means that social media is … Continue reading

How one CEO learned to love social media

A colleague pointed me to an article in yesterday’s Workspace section of the Australian Financial Review, knowing my interest in social media and all things Twitter, and I was intrigued to hear that it was, in fact, a first hand account from a CEO.  Seeing ‘CEO’ and ‘social media’ with the word ‘love’ thrown into … Continue reading

Think … then tweet.

Ogilvy Media Director, Sam North today drew our attention to the below snippet included in article on Twitter in last Saturday’s (23 January 2011) Good Weekend magazine. You may have read about this tweeting slip up previously, you may not have. But even if this story rings a bell – I don’t think we can read it too many times. … Continue reading

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